Online Instructions & Advice

How to join on a computer or laptop

You can also use Zoom on a phone or tablet using the Zoom app, which you can download from your app store (see below) - this works in the same way although the screen may differ slightly from that on a computer. 

On computer or laptop you do not need to create a Zoom account, just click the link sent to you.

  • The first time you open the link, Zoom will guide you through the process. It will ask your permission to upload the software to your computer and then take you to the meeting. This only takes a short time.

  • You'll be asked to ‘Open Zoom meetings’. You may also be prompted about using your computer audio and video.

  • When you've done this, you'll find yourself in the waiting room.  I will see you are waiting and admit you into our confidential and secure space. 

  • To turn your camera on, tap the camera icon on the bottom left of the Zoom™ screen.

  • To turn your audio on, tap the microphone icon on the bottom leftof the Zoom™ screen.

Join the session on your phone or tablet (ipad or similar)

You will need to download the Zoom app from your App store, usually on your phone as an icon (Apple App Story or Google Play).

Joining the session:

  • Just click on the link you received when you booked a session and it will automatically open into our meeting.

  • If your camera is not showing, tap your device and tap the camera icon

  • If your audio is not working, tap your device and tap the microphone icon

Privacy

  • always use a password to access your computer and change your password frequently

  • keep the security software (virus protection, firewall) on your computer up to date

  • check regularly for software updates for your video and audio communication software

  • plan your session for a time when you know you can have privacy, making sure others in the house know not to disturb or interrupt you

  • find a safe and undisturbed space where you can set up your device and sit comfortably for the whole session – it is advisable to have a drink and tissues nearby.

  • close all other open browsers and programmes on your computer as these can affect the connection and either slow it down or cause the screen to freeze

Technical tips

  • Make sure your device is fully charged or have a charging device handy.

  • Use headphones with a mic attached if you prefer (your mobile phone headphones are suitable).

  • If you have limited broadband speed, it helps to close any other applications that may be using the internet and request other people in the household to refrain from using the internet for the duration of the session.

  • Use an ethernet cable rather than wi-fi if internet connection is unstable.